User Roles

There are four different type of Administrative Roles ("Admin").

Super Users are typically project owners or system administrators, who can…

• Create the account & set up contact information
• Invite admins to the account
• Approve major changes to the account
• Access all features of an administrator
• Create custom fields for travelers for the entire account

Power Users, are typically international programs staff, faculty, or departmental staff who can...

• Invite managers to the account and assign program permissions
• Import, create, edit, and publish programs
• Invite travelers individually or import in a batch
• Create custom program applications
• Create custom pre-departure forms
• Input data into custom traveler fields
• View, search, and filter travelers
• Message individuals or groups
• Attach documents to messages
• Change application status of travelers
• Write internal notes on individual traveler profiles
• Create events
• Export reports to a CSV
• Inactivate travelers
• Archive programs, applications, forms
• Access all features of a manager

Occasional Users are typically faculty who lead short-term travel programs, on-site coordinators, resident directors who can…

• Access all features of the admin, but only view travelers associated with assigned programs. (e.g. Professor Marks is assigned to the Research in China Seminar by a Via TRM account admin. Professor Marks can only see travelers who favorite or apply for the Research in China Seminar program.)
• Occasional Users can not ever be granted permission to configure user permissions or edit Account Settings.

Support Users are typically part-time or hourly staff, who can…

• Access limited admin features associated with all travelers. (e.g. Jaime is a part-time Peer Counselor in the International Center and supports every student in getting started. Jaime can see all travelers but not not create or edit Program Brochures, Application or Form Templates.)
• Support Users can not ever be granted permission to configure user permissions or edit Account Settings.

Travelers are typically enrolled undergraduate and graduate students, but can also be faculty, staff, or community members participating on a travel program who can...

• Build a profile and edit program preferences, travel history, and contact
• Get matched to approved programs
• View program brochure pages
• Favorite a program
• Request more information from program contacts
• Apply to a program
• Complete pre-departure forms
• Send messages to admins and managers
• View events